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For Santa,
It's going to be a busy season,
I hope you don't catch a cold...
By the way, to Santas active all over the country
I have a request.
We recommend that you check that the toys are working before giving them to children.
Some gifts may already have been wrapped, and some toys (surprise toys) cannot be opened in advance, so we apologize if this notice will cause Santa any trouble.
We carefully inspect our toys to ensure that children have a wonderful Christmas.
However, if anything does happen, please contact our customer service department well in advance so that we can get it to you in time for Christmas!
* TOMY Group Customer Service Center will be extremely busy from Christmas onwards.
We also accept inquiries via chat with our operators or via our online form, so please feel free to use these. We will do our best to respond as quickly as possible.
*Please check here for this year's business hours for TOMY Group Customer Service Center.
We have lots of advice from veteran Santas.
We will introduce some of them below, so please use them as a reference!
✓ If the package does not list "batteries" as an accessory, they are usually sold separately.
We recommend checking in advance so you can start playing right away.
✓ For safety reasons, the battery box on some toys may be secured with screws.
It's reassuring to have a screwdriver ready when you open it.
✓ Some toys have accessories sold separately, so be sure to check carefully.
✓ Children's favorite toys become harder to get as Christmas approaches.
(My friend's Santa got going early and seems to have already secured it...)
If you have any questions or concerns about Christmas presents, please feel free to contact TOMY Group Customer Service Center.
This Christmas too
Enjoy a fun time with TOMY Group products
I'd be happy to help!
