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Sustainability Initiatives | Corporate Governance

Business Continuity Plan (BCP)

Our Policy and Strategy

The TOMY Group identifies potential risks in advance and takes measures to eliminate or reduce those risks in order to ensure business continuity even in the event of a large-scale disaster such as major earthquakes, flood caused by typhoons or torrential rains, or the pandemic of infectious diseases. We have formulated disaster prevention and business continuity management provisions as well as business continuity plan (BCP), along with multiple manuals on how to confirm people’s safety, facilities-related action programs, and systems-related action programs, etc., which we revise and update when necessary.

TOMY BCP Basic Approach

  1. 1. Prioritize the safety of our employees and their families, alleviate employee concerns about disasters, and strive for an early normalization of daily actions.

  2. 2. Maintain company facilities, restore systems as soon as possible, and promptly resume and continue operations.
  3. 3. Maintain customer trust and staff employment, and fulfill our responsibilities as a company.
  4. 4. As a corporate citizen, strive to support recovery and reconstruction efforts through cooperation and collaboration with local communities, and secure the trust and satisfaction of all stakeholders.

Management Structure

In the event of a disaster or unforeseen occurrence, we set up a disaster response headquarters to supervise and direct our overall disaster response, headed by the director in charge of operations under the supervision of our company president. The disaster response HQ will organize separate teams as the situation requires, such as general affairs & equipment, disaster relief, systems, financial affairs, and business partners. By following separately prepared procedures and manuals to execute an immediate response, the HQ aims to respond swiftly and appropriately to minimize the loss and damage caused by a disaster and promote recovery, reconstruction and an early normalization of activities.

Key Initiatives

Groupwide Initiatives

In the event of an emergency, the TOMY Group places top priority on ensuring safety and saving lives. To ensure we do that properly, we have introduced a system that enables us to swiftly confirm the safety of our employees and their families using pre-registered email addresses for all employees. We also try to make sure each employee knows how to act appropriately in emergency situations by conducting disaster response training and distributing emergency stocks.
In terms of information systems, we utilize external cloud environments and data centers for the Group’s mission-critical systems to optimize operating systems across the world for improved business continuity.
In the past, we established systems for employees with childcare and nursing care responsibilities to work from home, but we have been actively promoting remote working across the company in 2020 as a means of preventing the spread of COVID-19, and so we now have the systems in place to enable employees to continue working even in the wake of an unforeseen emergency event.

Logistics (TOMY Marketing)

Ensuring logistics functions in disaster situations as well as during normal operations is important for our business continuity. At TOMY Marketing, which handles product sorting and packaging, loading and unloading, transportation and inventory storage, we strengthened and modified machine material handling functions to reduce the risk of shipment delays. They also launched a company-wide project consisting of members from logistics, sales, and business management to review the BCP. In March 2019, they conducted internal training for all employees to learn about new BCP and response manual and to check internal stockpiles of supplies.

President of TOMY Marketing, Yoshimitsu Ogoshi explains new BCP to employees
President of TOMY Marketing, Yoshimitsu Ogoshi explains new BCP to employees
TOMY Marketing distribution warehouse
TOMY Marketing distribution warehouse


At KIDDY LAND, which operates specialty stores retailing toys, fancy goods, character merchandise, books and other products, we produce storefronts full of fun and excitement for customers. As KIDDY LAND has locations all over Japan and a large number of store employees, we have formulated a BCP that assumes a variety of scenarios, including large-scale disasters and transportation facilities paralysis. We constantly strive to educate and train employees on emergency responses, including how to ensure safety of employees and customers and confirm damage as well as the flow of information dissemination.

KIDDY LAND store interior
KIDDY LAND store interior